Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping at Mallow Studio Shop. This Shipping Policy applies to all purchases made through our store.

Processing Time

All orders will be processed and shipped within 7 business days from the date the order is placed.
Business days are Monday through Friday, excluding U.S. federal holidays.
If you need to make changes to your order after checkout, please contact us via email within 24 hours of placing the order, and we will do our best to assist.

Shipping Methods & Delivery Times

We offer the following domestic shipping options within the United States (available options may vary based on checkout):

Shipping Method	Estimated Delivery Time	Description
Standard Shipping	3-5 business days	Cost-effective regular delivery
Expedited Shipping	2-3 business days	Faster delivery for time-sensitive orders

Estimated delivery times are calculated from the shipment date and may vary depending on the carrier and destination.

Shipping Costs

Shipping costs are automatically calculated and displayed at checkout based on your shipping address and selected shipping method.
During promotional periods, we may offer free shipping on qualifying orders — please refer to the specific promotion details.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and carrier information.
You can track your package in real-time using the link provided in the email or by visiting the carrier's official website.

Shipping Address

Please double-check your shipping address at checkout. Mallow Studio Shop is not responsible for delivery failures or lost packages caused by incorrect or incomplete address information.
If a package is returned to us due to an address issue, we will contact you to confirm the correct address and reship the order. Reshipping fees will be at your expense.

Lost or Undelivered Packages

If your package shows as "Delivered" but you have not received it, please contact us within 5 business days, and we will assist you in filing a claim with the carrier.
If your package has not arrived by the estimated delivery date, feel free to reach out to us for an update.

Shipping Carriers

We partner with multiple major U.S. domestic carriers (including USPS, UPS, FedEx, etc.). The specific carrier will be automatically assigned based on your address and selected shipping method.